Your order will be delivered insured by the Cargo company, Cargo fee needs to be paid by customer on delivery.
Your order is under the responsibility and assurance of iraq.zendiamond.com until it is delivered to you by the cargo company.
The jewelry you buy is specially prepared for you in line with the preferences you specify during the order. It is delivered safely to the address you specify in its special wooden box for jewellery, jewelery certificate, invoice and delivery note, gift note and very special packaging.
If you wish, you can provide different delivery and invoice addresses, so that your invoice reaches yourself and your gift reaches your loved ones.
The number of days your order will be delivered to the cargo company is indicated on the detail page of the jewelry you purchased.
Prepared orders are delivered to the cargo company except Friday, Saturday, public holidays.
The cargo company delivers except Friday, public holidays.
When your order is delivered to the cargo company, you will be informed by e-mail and SMS.
If the recipient cannot be found at the delivery address, the cargo company returns the package to iraq.zendiamond.com.
Check the products you ordered by comparing. In case you think the jewelery is missing or damaged, Inform the order officer of iraq.zendiamond.com. Your order will be delivered to you as soon as possible after the necessary investigation. When you receive the jewelry, you accept that the cargo company has fully fulfilled its duty.
You can review the status of your order on the order tracking page.
You can contact us by using the contact form for all your questions and problems on these issues.
