Delivery terms

Your order will be delivered free of charge and insured by the Cargo company.

Your order is under the responsibility and assurance of iraq.zendiamond.com until it is delivered to you by the cargo company.

The jewelry you buy is specially prepared for you in line with the preferences you specify during the order. It is delivered safely to the address you specify in its special wooden box for jewellery, jewelery certificate, invoice and delivery note, gift note and very special packaging.

If you wish, you can provide different delivery and invoice addresses, so that your invoice reaches yourself and your gift reaches your loved ones.

The number of days your order will be delivered to the cargo company is indicated on the detail page of the jewelry you purchased.

For jewelry specified as "Express Shipping", orders placed before 11:00, except Friday, Saturday, and holidays, are delivered to the cargo company on the same day.

Production processes are largely carried out by hand labor. Therefore, production and delivery rarely exceed the specified time.

Prepared orders are delivered to the cargo company except Friday, Saturday, public holidays.

The cargo company delivers except Friday, public holidays and public holidays.

When your order is delivered to the cargo company, you will be informed by e-mail and SMS.

If the recipient cannot be found at the delivery address, the cargo company leaves a visit notice. If the buyer, whose address is given a visit notice, does not contact the cargo company within 3 days, the cargo company returns the package to iraq.zendiamond.com.

Check the products you ordered by comparing them with the delivery note at the time of delivery. In case you think the jewelery is missing or damaged, do not take delivery of the package by keeping a report to the cargo authority. Inform the order officer of iraq.zendiamond.com using the contact form. Your order will be delivered to you as soon as possible after the necessary investigation. When you receive the jewelry, you accept that the cargo company has fully fulfilled its duty.

You can review the status of your order on the order tracking page.

You can contact us by using the contact form for all your questions and problems on these issues.